Returns Policy

Website: http://floorwalle.store/
Contact Email: info@floorwalle.store
Phone: +971 55 860 1905

At Floorwalle Decor, we want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, our Refunds & Returns Policy ensures a smooth and transparent process.

1. Eligibility for Returns

You may return your item(s) within 7–14 days (choose your preferred period) of receiving your order, provided that:

• The item is unused, undamaged, and in its original packaging.
• The item includes all original tags, accessories, and documentation.
• Proof of purchase (order confirmation or receipt) is provided.

Items not eligible for return include:

• Customized or made-to-order products.
• Clearance or sale items (unless defective).
• Used or damaged products not caused by delivery issues.

2. How to Request a Return

To initiate a return, please:

1. Contact us at info@floorwalle.store or call +971 55 860 1905 with your order details.
2. Our customer care team will confirm eligibility and provide instructions.
3. We may arrange collection or request you to send the item back, depending on your location.

3. Refunds Process

• Once we receive and inspect your returned item, we will notify you of approval or rejection.
• Approved refunds will be processed within 7–10 business days.
• Refunds are issued to your original payment method (credit/debit card, online payment).
• For Cash on Delivery (COD) orders, refunds may be issued via bank transfer.

4. Exchanges

We allow product exchanges within the return period, subject to stock availability. If the desired product is unavailable, we will process a refund instead.

5. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

• Notify us within 48 hours of delivery at info@floorwalle.store with clear photos.
• We will arrange a replacement, exchange, or full refund at no extra cost.

6. Cancellation Policy

• Orders may be cancelled within 24 hours of placement by contacting our team.
• If the order has already been processed or shipped, cancellation may not be possible, and the standard return policy will apply.

7. Shipping Costs for Returns

• If the return is due to a defective or incorrect item, we cover all return shipping costs.
• If returning for personal reasons (e.g., change of mind), the customer may be responsible for return shipping charges.

8. Contact Us

For return, refund, or exchange requests, please contact our customer service team:

📧 Email: info@floorwalle.store
📞 Phone: +971 55 860 1905
🌐 Website: http://floorwalle.store/